How To Order Online

SHOP: Browse around through the various categories and sub-categories adding products to your shopping cart.

CHECKOUT: At this stage you will be asked to either Register (new customers) or Log In. You will then be asked to confirm your shipping address so you can proceed to the shipping method window. At this stage your freight will be calculated and any special instructions can be added. The next step is to select your preferred payment option. This can be done by entering your credit card details or selecting 'contact me for payment' (credit account customers also use this option). You will then be asked to confirm your order details before placing your order. Once you have placed your order, you will be given an online order number and email confirmation that your order has been received by EDU-21.

PAYMENT METHODS: We accept cheque, money order, direct deposit and credit card payments. Credit card payments are available online or by contacting our friendly customer service team.

ACCOUNT CUSTOMERS (eg Schools): A copy of your invoice for payment will be despatched with your goods.

PRIVATE CUSTOMERS (eg Parents & Teachers): When we contact you, pre-payment will be arranged prior to goods being despatched.

FREIGHT CHARGES:

Order Value (inc GST)

Freight Charges (inc GST)

   

Under $ 82.50

$ 12.10

$ 82.50 - $ 220.00

$ 27.50

$ 220.01 - $ 550.00

$ 38.50

Over - $ 550.00

$ 53.90

Please note: Large or heavy items or delivery to remote areas may incur additional freight charges. You will be notified prior to processing if this is the case.

 

Other Ways to Order

If you prefer you can order by:

PHONE: Simply call 07 5563 0027 and one of our super-friendly office staff will assist you.

FAX: Download an Order Form below, complete and fax to 07 5563 0028.

EMAIL: When ordering online your order is automatically emailed to us upon checkout.

PRINT AN ORDER FORM: Click link below to download or print a pdf order form.

Printable_Order_Form.pdf

 

Payment Policy

All prices are in Australian dollars, and the EDU-21 Pty Ltd website will currently only accept payment in Australian dollars.

The Merchant name EDU-21 Pty Ltd will appear on your credit card statement.

The invoiced amount is due and payable before goods are dispatched.

 

Returns Policy

Cross check all products against your original order and our packing list before opening, marking or using them.

Any Products which are damaged or defective, delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the Customer’s order, may be returned to EDU-21 within 7 days of delivery, at no cost to the Customer provided a return authorisation number has been obtained from EDU-21.

In the event that a return authorisation number has been issued any returned Products will only be accepted provided that:

The customer returns the Products with a copy of the original invoice or packing slip within 7 days of delivery.

The Products are in their original packaging, unopened, of a current make and model and otherwise as new and in a saleable condition;

All returns are on the basis that risk in the Products remains with the Customer until the Products are received by EDU-21, and that a restocking or return fee may be charged if the goods are returned without authorisation.

 

Security Policy

EDU-21 Pty Ltd is very concerned about your security on the web.

This site uses Secure Internet Payment Service, abbreviated N-SIPS. N-SIPS provides security and privacy for you our customer. Your credit card details go directly to our bank, ANZ, and are not recorded by EDU-21 Pty Ltd. This minimises the disclosure of your information and provides a layer of confidentiality to the transaction.

Technology used:

N-SIPS uses industry standard Secure Socket Layer (256-bit) encryption technology to secure communication sessions with customers and merchants. Using firewalls in front of the Payment Gateway (N-SIPS) and within the system, it restricts access to information regarding the payment transactions.

The N-SIPS only allows customers with browsers supporting SSL-128-bit or higher encryption technology to access the payment facility. This facilitates secure transmission of transaction details.

You can verify that your session is secure by locating the lock icon in the bottom right-hand corner of your screen.

N-SIPS fully complies with Visa’s AIS program and MasterCard’s Site Data Protection Programme. N-SIPS complies with the following PCI standards:

Install and maintain a firewall configuration to protect data

Do not use vendor-supplied defaults for system passwords and other security parameters

Protect stored data

Encrypt transmission of cardholder data and sensitive information across public networks

Use and regularly update anti-virus software

Develop and maintain secure systems and applications

Restrict access to data by business need-to-know

Assign a unique ID to each person with computer access

Restrict physical access to cardholder data

Track and monitor all access to network resources and cardholder data

Regularly test security systems and processes

Maintain a policy that addresses information security

 

Delivery Policy

Outgoing freight is dispatched via Australia Post or Courier and a signature will be required on delivery.  Freight is calculated based on the weight and bulk of the item(s) being shipped.

Goods on Back Order are automatically recorded and shipped when available, free of freight.

 

Privacy Statement

EDU-21 Pty Ltd & Your Privacy

We are committed to protecting your privacy at any EDU-21 Pty Ltd location, including our online store.  Any personal information you provide to us will be used only to provide you with the services you have agreed to. It is safe and secure with us.

It is important for you to note that once you purchase a product from us it is necessary for us to collect information from you to deliver your products.

Your Personal Information

You are able to visit our website without disclosing any personal information to us. If you purchase from us or choose to provide your personal information to us, we will only use this information for purposes you have agreed to.  We will not give your personal information to anyone without your approval.

EDU-21 Pty Ltd will keep your personal information confidential & secure. All of your information is kept in a location that is protected by secure servers. If you wish to access the information we have on you at any time please contact our Privacy Officer.  EDU-21 Pty Ltd aims to ensure all of your personal information is accurate at all times. To assist us in doing this we ask that you inform us of any changes to your information by fax, phone, or email.

Personal information will not be disclosed without your consent, the only exception to this is where we would be required by law to do so. EDU-21 Pty Ltd will not accept responsibility for the use of any information that has been obtained through unauthorised access.

If you have any further queries in regards to EDU-21 Pty Ltd privacy policy you can contact our Privacy Officer at 07 5563 0027.